So I moved from Prince Edward Island to British Columbia.
So decided to pack and ship my new computer. We packed it really really well. and the cooler broke and the revodrive got warpedand the metal that attaches the revo drive to the PC got bent, as seen in the photos, I insured the box thankfully.
in the last picture we unscrewed the metal part from the revo drive and had to hit it with a hammer to get it straight again.. Removing this metal piece made the revo card flatten out, and since theres no cracks on the card, I think its actually alright... hopefully.
you should have removed the big cooler before shipping. Good thing you insured it.
Depends on who you went with, however.
And was there a Fragile sticker on the box?
Also, you moved all the way across the country? How jet-lagged are you?
At the very least you should be able to give them receipts and get reimbursed for the whole thing, no questions asked.