I know this has probably been discussed before, but f**k I hate the search on this site. No offence, I just can't use it effectively.
A certain someone I know has been having trouble. She can turn on her computer and shut it down fine, but she cannot open any programs (or so I have been informed). I realise this is almost definitely a virus, but as a noob to the subject, what would be the best way to tackle this issue?