Journal #7324

Posted 8 years ago2011-07-16 19:19:18 UTC
Moaby MoabyMk. III
Recieved a new PC from Dell or more precisely an Alienware Aurora R3. It set me back roughly £2100.

Some specs:
CPU ------- Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Motherboard - Alienware 046MHW
RAM ------- 2GB Kingston 1333Mhz/667Mhz x4
GPU ------- Nvidia GeForce GTX 580
HDD ------- 500GB RAID x2 (1TB)
OS -------- Windows 7 Home Premium
+ 23" HD monitor.

Now for the crushing blow, it freezes randomly. I'm not a huge computer wiz (only slightly) but I realise this isn't correct; everything just seems to freeze like the mouse, keyboard, screen and sound (loops) which causes me to manually shut it down. Any suggestions apart from getting intouch with Dell who has been emailed?


Commented 8 years ago2011-07-16 19:37:25 UTC Comment #55456
Is your CPU overheating? Can you check your CPU temperatures?
Commented 8 years ago2011-07-16 19:44:02 UTC Comment #55449
Forgot to mention that it isn't that. I have tried leaving the side off and monitoring my temperatures ingame like, running games windowed and having SpeedFan open at the side so when it does crash I could see the temperatures. They were ranging from 30-50, GPU being 50 and the cores being 30-40.
Commented 8 years ago2011-07-16 20:04:49 UTC Comment #55444
You got ripped off on ram methinks.
Commented 8 years ago2011-07-16 20:17:54 UTC Comment #55457
You can check with memtest. You should also check the hdds for bad sectors.
Commented 8 years ago2011-07-16 20:20:51 UTC Comment #55445
Oh, also make sure you re-format immediately. I've gotten a dell computer in the past with so much crap pre-loaded onto it that it did slow the computer down quite badly.
Commented 8 years ago2011-07-16 20:21:09 UTC Comment #55464
Dell? Oh god.

EDIT: Didn't read the entire thing, just saw Dell and commented.

So let me get this straight... You bought, a Dell, and you only just recieved it, and you are surprised that it's already fucking up? Good job. You just wasted your money.

Next time, buy from Apple instead, at least their computers actually work.
Commented 8 years ago2011-07-16 21:06:05 UTC Comment #55450
Thanks you two (not Crollo) for your advice, i'll test what you said.
Commented 8 years ago2011-07-16 21:19:50 UTC Comment #55458
"Next time, buy from Apple instead, at least their computers actually work."

Hmm... bought some apples some time ago. They didn't taste good. And they were overpriced as fuck.

They looked shiny though. Don't know why that attracted me... Human nature, perhaps.
Commented 8 years ago2011-07-16 21:38:23 UTC Comment #55447
I really gotta say....You know that you could have built the same computer yourself for half the price? Dell have excellent customer service (and their height-adjustable monitors are awesome), but for pre-built desktop PC's, they're way overpriced. The Alienware ones are the most overpriced of all.
Commented 8 years ago2011-07-16 21:59:21 UTC Comment #55451
I know but i'm not a hugely hardware informed. It would end in a computer that really wouldn't go together.

I'm quite happy with this PC, if I could get this crashing fixed I would be sorted for the next 5 years or so. I went with Alienware due to reliability but it kind of punched me in the face a bit.

I have one of those monitors, tis pretty awesome. ;)
Commented 8 years ago2011-07-16 23:01:48 UTC Comment #55463
"Next time, buy from Apple instead, at least their computers actually work."
Macs, Since this is a Gaming Related website, and I'm sure he is a gamer, a mac is not the Best Gaming computer. You can't upgrade them. Hell, you can't even fix them, that thing breaks, you have to get a new one. And a lot of computer games are more developed for Windows. And yes, I know macs can run Windows. But what happens when your Mac has a graphics card with Pixel Shader 2, and your game needs Pixel Shader 3. Looks like its time for a new Mac.

EDIT: And all of Apples Products are RIDICULOUSLY over priced.
Commented 8 years ago2011-07-17 01:48:47 UTC Comment #55442
Jesus! £2100!?

Fair enough my PC cost me a total of £2500 but the RAM, GPU and HDD space are literally quadruple what you've got there! (Actually with RAM I got 6 times more.)

I'm no hardware buff either, but I went to and had them build it for me :P.

Anyway, does the random freezing occur while actively working on something or gaming or does it occur even if the PC is idling in Windows or on Standby / Power saving mode?
Commented 8 years ago2011-07-17 04:36:59 UTC Comment #55460
Urby what the hell are you doing with 48gb of RAM?
Commented 8 years ago2011-07-17 06:13:05 UTC Comment #55465
The Desktop Im running only has 1 gb of RAM (fail).
Commented 8 years ago2011-07-17 07:03:49 UTC Comment #55459
Urby didn't notice the "x4" :P.
Commented 8 years ago2011-07-17 10:06:15 UTC Comment #55452
Ha ok Urby. I wanted a PC from a well known company, because the first PC I ordered was from Mesh Computers and they went bankrupt a couple of months after I ordered one. Luckily, I paid on credit so I had insurance.

The crash does occur more frequently ingames but has been known to freeze whilst just streaming my desktop etc. It does only tend to happpen when I am doing something rather demanding. The more grapically intense, the more frequent crashes become for example, Total War: Shogun 2 crashes before I can even get ingame and when it does eventually get ingame it crashes after 5 minutes (on ultra settings - shader 4.1). However, Garry's Mod on max settings I can play for days on end or leaving it running over night and it will not crash.

A while back I had a look at power saving modes on the AlienFusion service which comes with most Alienware PC's and has been known to clash with Windows' power saving. I had disabled AlienFusion about 3 weeks a go and the freezing continues.
Commented 8 years ago2011-07-17 15:46:19 UTC Comment #55461
Did you call Alienware yet?
Commented 8 years ago2011-07-17 16:04:04 UTC Comment #55453
No, but I will now, it finally died on me. I'm on my old PC right now.

Still got warranty so it'll be going back and I should have a working new one in no time.

I guess this journal is now over. Chin up, right?
Commented 8 years ago2011-07-17 17:55:44 UTC Comment #55446
I suspect it's the memory. Run Memtest as a start.

I had a similar problem before with a computer I build myself. After months of troubleshooting (I thought it was the graphics card), it turned out to be a bad memory module.

If it's not the memory modules, it could be the PSU.

Since you have spare parts from your old PC, swap out parts one by one to see which one is the culprit.
Commented 8 years ago2011-07-17 19:52:17 UTC Comment #55448
Opening the case will likely void the warranty. Just get Dell to fix it. Do run memtest though.
Commented 8 years ago2011-07-17 20:51:57 UTC Comment #55454
I can open the case (due to it being an openable case without screws) but I can't unscrew anything inside or take stuff out etc. due to voiding warranty. Memtest I had run and it was fine although I can't do that again now because it's dead and will not boot anymore. Like I said, it will be swapped shortly and should get a new/fixed one in a couple of weeks tops.

Thanks for the time and advice anyway. Much appreciated that people wish to help my situation. :)
Commented 8 years ago2011-07-17 22:12:47 UTC Comment #55443
"Ha ok Urby. I wanted a PC from a well known company"

Heh. is advertised constantly in Mags like PCGamer (twice) and on sites such as

Oh well, enjoy your Dell I guess :|

(Also yeah, I missed the x4. I have 12GB of RAM, not 48 :P)
Commented 8 years ago2011-07-18 01:32:40 UTC Comment #55441
Their xps is like half price as alienware but with same stuff. And I personally think they look better.
Commented 8 years ago2011-07-19 00:37:42 UTC Comment #55462
I have a similar problem with my computer except the video feed goes black and it only happens when the computer is seriously stressed and overheated. (Or when I play HL2, in which case it just does it for no reason at all, which makes me very sad because I love playing HL2. Doesn't happen to other Source engine games, though, nor did it do it before the OB update/getting my LCD monitor. [can't remember which])
Commented 8 years ago2011-09-12 19:19:07 UTC Comment #55455
Hugely late reply to and old journal, but this got fixed a while back. The solution was: I rang Dell and they sent me new RAM. Problem hasn't consisted.

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